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1.         Conditions Incorporated into All Contracts

These conditions are incorporated into the legally binding contract applicable to all information, services or products (the “Services”) provided to you and to all contracts of carriage with all passengers traveling on all ships operated by Riverside Marine BC Ops Ltd. (“we” “us” “our” and the “Carrier”).  You and all passengers travelling on ships operated by the Carrier agree to be bound hereby.  We may amend these conditions at any time.  We reserve the right to change these conditions at any time by posting amended conditions on  The amended conditions will be effective immediately, and by continuing to use the Services you agree to be bound by the amended conditions.  We encourage you to periodically revisit to review the conditions as modified from time to time.

2.         Definition of Carrier

The terms “we” “us” ”our” and the “Carrier “ include every agent, servant and employee of Riverside Marine BC Ops Ltd. and any corporation owned by, subsidiary to or associated or affiliated with us, including every independent contractor from time to time employed by the Carrier and all servants, agents, employees and contractors of each of them.  Such parties shall be granted every right of the Carrier whether granted by contract, statute or common law.

3.         Additional Terms May Apply

Separate terms and conditions may apply to Services provided by third party suppliers even if they are purchased through us or our website.  You acknowledge that some third-party suppliers may require you to agree to their terms and conditions (including liability waivers) before you can use or participate in the Services that they offer.  You agree to comply with any separate terms and conditions imposed on you and acknowledge that failure to do so may result in the cancellation of reservations, denial of Services, loss of pre-paid amounts or deposits, or the exercise of other rights we or others may have.

4.         Wavier of Liability and Indemnification

YOU AGREE TO RELEASE, HOLD HARMLESS AND INDEMNIFY US from any and all liability for any loss, damage, injury, illness, death or expense, including without limitation any indirect, special, incidental, consequential or punitive damages whatsoever, that you may suffer as a result of your dealings with us or provision of Services, including without limitation any business interruption, loss of use, lost data, lost profits, failure to realize expected savings or any pecuniary loss, due to any causes whatsoever, INCLUDING NEGLIGENCE ON OUR PART, even if we have been informed of the possibility of such damages or such damages are reasonably foreseeable, except for losses arising on a ship in the course of a voyage, which may not be waived by reason of the provisions of the Marine Liability Act, S.C. 2001, c.6 and amendments thereto, including the Athens Convention relating to the Carriage of Passengers and their Luggage by Sea, as provided at Schedule 2 thereto.

5.         Non Endorsement

The information provided to you by us and contained on our websites is for information and reference purposes only.  We do not provide any endorsement or recommendation of any third party’s facility, business or event identified by us or referenced on our websites or make any claims, representations or warranties as to their safety, reliability, financial condition or suitability for a particular purpose.  The third party suppliers providing services as part of any vacation package are independent contractors and not agents or employees of us or our affiliates.  We and our affiliates are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such third party suppliers or agents of third party suppliers for any personal injuries, death, property damage or other damages or expenses resulting therefrom.

6.         No Liability for Late, Delayed or Cancelled Sailings

The Carrier shall not be responsible for any loss, damage or inconvenience suffered by any person or passenger resulting from late, delayed or cancelled sailings, arrivals or departures, regardless of the cause, or from any change or deviation in any schedule of sailing times from those published by the Carrier.

7.         No Liability for Missed Departures or Failure to Comply

Passengers are advised to check in 60 minutes prior to departure.  The check-in counter will close 15 minutes prior to departure.  We are not liable if you miss a departures or fail to observe these timelines or fail to comply with any conditions carriage or the terms of a given booking or reservation, or the terms of a given third party service provider.

8.         All Charges Subject to Change Without Notice

All fares, tariffs or surcharges are subject to change without notice.  Cost of carriage is subject to changes in fares, tariffs or surcharges effected prior to carriage, such increased amounts to be paid prior to boarding.

9.         Cancellation Policy

You are free to cancel your booking at no charge up to 48 hours prior to your departure. Cancellations received between 48 hours and 24 hours prior to departure time will incur a charge of 50% of the fare paid. Cancellations received within 24 hours of departure time are non-refundable.

Vacation packages which include hotel accommodation, activities, and other services are non-refundable.

10.       Date and/or time change policy

  • Changes made within 24 hours of the departure date will incur a 50% fee on the base fare paid, plus any fare difference (if applicable).
  • Changes received between 48 hours and 24 hours prior to departure time will incur a charge of 20% of the fare paid.
  • More than 48 hours prior to departure, changes and cancellations to a reservation will not incur a cancellation or change fee.
  • All V2V Vacations’ packages which include hotel accommodation, activities and other services are non-refundable.

11.       Baggage Allowance

Passengers traveling on one of our ships are entitled to a baggage allowance.  Each passenger is entitled to one piece of complimentary baggage not exceeding 23KG with total dimensions (L+W+H) not exceeding 158cm plus 1 piece of luggage not exceeding 10KG with total dimensions (L+W+H) not exceeding 118cm.  When the number, weight and/or overall dimensions of your baggage exceed the limits of your baggage allowance, additional baggage charges will apply.  Additional bags and items such as bikes and golf clubs are subject to a surcharge.  We reserve the right to refuse any excess baggage or luggage items.

12.       Carrier’s Right of Refusal

The Carrier reserves the right to refuse transportation to any person, article or goods or to remove the same from any ship, terminal or other property occupied by the Carrier in order to protect the health, safety, security and comfort of its passengers, or for any reason whatsoever, as determined by the Carrier on its sole discretion.  The Carrier has the right, but not the obligation, to verify in the presence and identity of any passenger, the contents of luggage, and, to open and examine such luggage whether or not the passenger is present.

13.       Security and Directions of Employees

For good order and security, passengers agree to follow the directions of any employee of the Carrier in respect of use or operation of a ship or terminal.  When requested by any employee, passengers will provide proof of identification satisfactory to the Carrier and will answer any enquiry and produce any documents requested by the employee in respect to any luggage or its contents.  Persons who refuse to provide information or documentation as required; who refuse to follow directions of any employee; who interfere with or molest other passengers; who interfere with the operation of a terminal or ship; or who interfere with any employee of the Carrier, may be refused passage, ordered off the ship and evicted from the terminal, or if necessary, may be arrested and remanded into police custody.  The Carrier will rely on section 83 of the Canada Shipping Act, 2001, S.C. 2001, c.26 and amendments thereto and section 494(2) of the Criminal Code of Canada, R.S.C. 1985, c. C-46 and amendments thereto to maintain good order and discipline.

14.       Lien

The Carrier shall have a general lien and right of sale and detention over all goods in its possession for all monies owing either in respect of such goods, or for any particular or general balance or other monies owed, whether then due or not, by the Customer, sender, consignee or owner of the goods.  Any and all costs incurred by the Carrier in respect of any luggage or property left unattended or in an unauthorized location shall be for the account of the passenger.

15.       Personal Information

The Carrier collects, uses, and discloses your personal information for the purpose of vacation planning and reservation services as authorized by the Freedom of Information and Protection of Privacy Act and as set out in the Carrier’s website privacy statement (the “Privacy Statement”).  The Privacy Statement is incorporated into these conditions and is available here.  By providing personal information to us, you consent to the use and disclosure of personal information as set out in these conditions and in accordance with the Privacy Statement.  By purchasing Services, you are expressly agreeing that we may provide your personal information to third-party suppliers related to the Services that you purchased.

16.       Trademarks and Copyright

Our trademarks and official marks are valuable assets and we reserve all rights with respect to them.  All names, marks, brands, titles, slogans, logos, icons, graphics, trade dress or trade names, designs and other designations within used by us are registered and unregistered trademarks (or, in some cases, Official Marks) (collectively, “Trademarks”) in Canada and other countries.  Unauthorized use of any Trademark, or any other content owned by us is strictly prohibited.  All contents of our website and printed materials, including information in all forms, text, logos, graphics, images, software, icons and other elements, are our exclusive property or, as applicable, the property of our suppliers and partners, and are protected under copyright laws.  All rights are reserved.

17.       Minors

You must be 19 years of age or have parental permission to purchase a ticket from us on these terms and conditions. We reserve the right not to transport any passenger under the age of 19 years, unless accompanied by an adult passenger.

18.       Animals

Only service animals are allowed on our ships.  A “service animal” includes any guide dog or other animal individually trained to work or perform tasks for an individual with a disability.  You may be requested to provide documentation for a service animal that is not wearing a marked service vest or harness.  We reserve the right to refuse to carry an animal that is not documented as a service animal or where related medical records are not provided.  The Carrier shall not be liable for any loss, detention, damage, injury causing death or illness caused to or by live animals however or wherever such loss, detention, damage or injury occurs even if caused by the act, neglect or fault of the Carrier.

19.       Dangerous Goods

For safety reasons, dangerous goods must not be transported on a ship except as specifically permitted.  Dangerous goods include, but are not limited to: compressed gases, corrosives, explosives, flammable liquids and solids, radioactive materials, oxidizing materials, poisons, infectious substances, and briefcases with installed alarm devices.  For safety and security reasons, other restrictions may apply.

20.       Notice of Loss or Injury

Notice of any injury or claim against the Carrier and the particulars of such injury, loss or damage must be made in writing to the Carrier immediately after it is discovered and prior to disembarking the ship, or if the loss or damage is not apparent, within three (3) days of its earliest reasonable discovery.  The Carrier shall in any event be discharged from all liability whatsoever unless suit is commenced and served within one year of the date of disembarking the ship.

21.       Law and Jurisdiction

All contracts governed by these terms and conditions shall be interpreted in accordance with the laws of British Columbia or the laws of Canada applicable therein.  The parties submit to the exclusive jurisdiction of the Federal Court of Canada, the Supreme Court of British Columbia, or the Provincial Court of British Columbia.

22.       Severability

If any part of these or any other applicable conditions is determined to be invalid or unenforceable pursuant to applicable law, including, but not limited to, the limitation of liability provisions set out above, the remainder of these conditions shall nonetheless continue to apply.